★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Yappi: Live Chat & AI Agent
by Chau AI
Instant AI chat with zero sign-in. Answers 24/7 from your catalog and captures every shopper email.
- Rating
- 5.0
- Reviews
- 1
- Pricing from
- $29.00/mo
- Launched
- Jul 2026
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Yappi: Live Chat & AI Agent
Shoppers open the chat and type. No sign-in, no account, no pre-chat form — so you keep the inquiries you were losing, and every chat captures an email you can follow up on. Your team answers from a shared inbox with full context, on notification hours and per-agent routing that are respected. Yappi answers from your own catalog, inventory, FAQs and policies — product, shipping, returns and order tracking, 24/7, in the shopper's language. One click hands any chat to a human.
Highlights
- No shopper login or pre-chat forms — instant, friction-free customer chat
- Automatic lead & email capture on every chat to recover abandoned visitors
- 24/7 AI answers from your live catalog, stock inventory, and store policies
- One-click human takeover in a shared team inbox with smart agent routing
- In-chat product discovery with direct add-to-cart actions
Languages
English, Chinese (Simplified), and Chinese (Traditional)