Zipchat AI Chatbot & Live Chat

Name: Zipchat AI Chatbot & Live Chat
Price: 49 USD
Rating: 4.9 (196 reviews)
Author: ZIPCHAT INC

by ZIPCHAT INC

View on Shopify

AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email

Chat Helpdesk Free plan

Rating: 4.9
Reviews: 196
Pricing from: $49.00/mo
Launched: May 2023
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 196 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Zipchat AI Chatbot & Live Chat

Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels. With custom tools and skills it acts inside any software you connect, from your CRM to checkout. Fully multilingual & self-training.

Highlights

One AI Agent active in AI Chatbot & Live Chat across WhatsApp, Instagram & email
AI Chat takes actions: order tracking, returns, COD, discounts & stock checks
AI customer support & customer service: product, sizing, shipping & FAQ answers
AI Sales Chatbot & Shopping Assistant: recommendations, upsells & cart recovery
Multilingual conversational AI Agent ties every chat to revenue, 24/7 on AI Chat

Languages

English

Rating breakdown

188

Pricing

Free Free
- · 120 AI replies/m
- · Unlimited human replies/m
- · Training on 100 pages
- · AI Corrections
Starter $49.00 /mo
- · 500 AI replies/m
- · Unlimited human replies/m
- · Training on 1,000 pages
- · AI Corrections
Growth $129.00 /mo
- · 1,500 AI replies/m
- · Unlimited human replies/m
- · Training on 15,000 pages
- · AI Corrections
Pro $249.00 /mo
- · 3,000 AI replies/m
- · Unlimited human replies/m
- · Training on 75,000 pages
- · AI Corrections

Developer

ZIPCHAT INC

Apps tracked: 1
Average rating: 4.9

Developer page on Shopify →

Competing apps

Same categories, largest first.