★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Aircall ‑ AI Voice & Messaging
by Aircall
Aircall brings order context to every call. AI Voice Agents keep merchants always-on.
- Rating
- 4.2
- Reviews
- 4
- Pricing from
- $120.00/mo
- Launched
- Oct 2022
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Aircall ‑ AI Voice & Messaging
Aircall lives inside your Shopify store. The moment a customer calls, your team sees their name, previous orders, and tracking number instantly. No tab-switching, no asking customers to repeat themselves. Click-to-Dial from any Shopify contact. AI Agents handle order status, returns, and FAQs after hours, allowing always-on availability. Voice Agents pulls live Shopify data mid-call, answer in real time, and automatically logs the follow-up. SOC 2 Type II, 99.95% up time, Live in minutes.
Highlights
- Every AI- and human-handled call logs automatically inside Shopify.
- After hours, AI Messaging & Voice Agents handle order status, returns, and FAQs
- Display order information and live parcel tracking links on inbound calls
- AI Agents resolves "Where's my order?" across voice, SMS, and WhatsApp.
- Built on the modern phone system trusted by 24,000+ businesses worldwide.
Languages
English, Spanish, French, and German