BestChat: AI Chatbot+Live Chat

Name: BestChat: AI Chatbot+Live Chat
Price: 10 USD
Rating: 4.7 (142 reviews)
Author: BestChat

by BestChat

View on Shopify

Boost Your Business with Advanced AI Chatbot & Live Chat

Chat Marketing - Other Free plan

Rating: 4.7
Reviews: 142
Pricing from: $10.00/mo
Launched: Jan 2022
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 142 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About BestChat: AI Chatbot+Live Chat

BestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface. Enhance your eCommerce with BestChat, offering AI and GPT-powered chat, customer support, and inbox chat as a cutting-edge, smart live chat solution for Shopify.

Highlights

Intelligent AI chatbots learn products and orders, making chatbots smarter.
AI-driven insights enhance data analysis and support decision-making.
Smooth chatbot to agent takeover ensures seamless live chat support.
24/7 AI assistance chatbots handle routine queries, freeing support agents.
Real-time Shopify integration boosts live chat and eCommerce efficiency.

Languages

English and Chinese (Simplified)

Rating breakdown

126

Pricing

Free Free
- · 80 AI chats per month
- · AI Insights feature
- · AI help me write feature
- · 80 Products AI learning
Starter $10.00 /mo
- · 300 AI chats per month
- · AI Insights feature
- · AI help me write feature
- · 300 Products AI learning
Basic $30.00 /mo
- · 1,000 AI chats per month
- · AI Insights feature
- · AI help me write feature
- · 1,000 Products AI learning
Growth $60.00 /mo
- · 3,000 AI chats per month
- · AI Insights feature
- · AI help me write feature
- · 3,000 Products AI learning

Developer

BestChat

Apps tracked: 2
Average rating: 4.7

Developer page on Shopify →

Competing apps

Same categories, largest first.