★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Botwala
by Botwala
Manage customer conversations in one inbox. Reply faster with AI and team handoff.
Chat
Free plan
- Rating
- 5.0
- Reviews
- 3
- Pricing from
- $29.00/mo
- Launched
- Jul 2026
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Botwala
Botwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human handoff when a team member needs to take over. It helps stores answer common questions faster, assist shoppers during the buying process, and keep support organized in one place.
Highlights
- Shared inbox for customer conversations
- AI-assisted replies for common support questions
- Human handoff for conversations that need your team
- AI agent can help customers add products to cart
Languages
Spanish, English, Portuguese (Brazil), Portuguese (Portugal), and French