★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Charla Live Chat
by Charla Live Chat
Connect with your visitors instantly with our live chat software.
Chat
Free plan
- Rating
- 5.0
- Reviews
- 3
- Pricing from
- $12.00/mo
- Launched
- Feb 2023
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Charla Live Chat
Charla is your all-in-one AI customer support app for Shopify—bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Instagram, and Messenger) into one simple inbox. Help customers instantly, automate common questions, and boost sales with 24/7 support powered by your own knowledge base and built-in help desk. Charla is easy to set up, comes with unlimited conversations, and is designed to help Shopify stores convert more while spending less time on support.
Highlights
- Take the load off your agents with custom Chatflows and AI Chatbots.
- Knowledge Base and Help Desk. Every tool you need to deliver the best support.
- Chat on the Go with iOS/Android and Windows/macOS Apps
- Multi-Site Support. Have one inbox for all your different stores.
- OmniChannel with Instagram/Messenger and WhatsApp Integration
Languages
English