Chatinbox ‑ Customer Happiness

Name: Chatinbox ‑ Customer Happiness
Price: 25 USD
Rating: 3.7 (2 reviews)
Author: Chatinbox

by Chatinbox

View on Shopify

Bring customer conversations into one team inbox. Keep context visible during teammate handovers.

Chat

Rating: 3.7
Reviews: 2
Pricing from: $25.00/mo
Launched: Mar 2021
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 2 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Chatinbox ‑ Customer Happiness

Chatinbox brings WhatsApp, Instagram, Messenger and Telegram conversations into one shared team inbox. Authorized teammates can read conversation history, continue existing chats, see who replied and find conversations waiting for follow-up. Use role-based access, saved replies and AI-generated reply suggestions that agents review before sending.

Highlights

Manage WhatsApp and social conversations in one shared team inbox
Keep conversation history available for authorized teammates
See who replied and which conversations need follow-up
Control access by role, channel and customer information
Use saved replies and AI reply suggestions for agent review

Languages

English