★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Richpanel: AI Customer Support
by Richpanel Inc
An AI support team that resolves tickets end to end. A manager AI trains it and checks its work.
- Rating
- 4.9
- Reviews
- 139
- Pricing from
- $89.00/mo
- Launched
- Nov 2019
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Richpanel: AI Customer Support
Richpanel is an AI-native helpdesk. A manager AI studies your tickets and policies, then writes and tunes the playbooks your AI agents follow. The agents resolve order status, returns, refunds, cancellations and subscriptions end to end, in your brand voice. You set the guardrails: refund limits, what needs approval, when to escalate. A QA agent reviews closed conversations and closes gaps. Your team handles exceptions in one inbox, across every store. SOC 2 Type II, HIPAA and GDPR audited.
Highlights
- AI agents resolve order, return, refund & subscription tickets end to end
- A manager AI reads your store and writes the playbooks your agents follow
- Guardrails you set: refund limits, approval rules, escalate instead of guess
- A QA agent reviews closed conversations and closes the gaps it finds
- One inbox for your team: email, chat, social, SMS and every store you run
Languages
English