DeskLeap: Helpdesk & Live Chat

Name: DeskLeap: Helpdesk & Live Chat
Author: Sid Techno LLC

by Sid Techno LLC

View on Shopify

Manage support tickets, live chat, and knowledge base directly inside your store admin

Helpdesk

Rating: —
Reviews: 0
Pricing from: —
Launched: Jul 2026
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 0 reviews · generated 1 second ago

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About DeskLeap: Helpdesk & Live Chat

DeskLeap brings a complete helpdesk into your Shopify store. Stop switching between tabs — view, reply, and resolve customer tickets without ever leaving your admin. Embed a live chat widget on your storefront so shoppers can reach you while they browse. Build a self-service knowledge base to reduce repetitive questions and cut ticket volume. Set SLA rules, auto-assign agents, and track resolution times to keep your team accountable.

Highlights

Ticket management with priority, status, and agent assignment
Real-time live chat widget embedded on your storefront
Self-service knowledge base with organized help articles

Languages

English