Fortuna: AI Support Staff

Name: Fortuna: AI Support Staff
Price: 59 USD
Author: Fortuna

by Fortuna

View on Shopify

Replace your support staff. Fortuna answers email; refunds stay within your limits.

Helpdesk Free plan

Rating: —
Reviews: 0
Pricing from: $59.00/mo
Launched: Sep 2026
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 0 reviews · generated 1 second ago

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About Fortuna: AI Support Staff

Fortuna connects your Shopify store and Gmail or Outlook inbox, using live order, product, fulfillment, customer and saved-policy context to answer customers by email. Preview AI drafts before enabling Auto. Policy-allowed refunds at or below your saved Auto cap may execute after identity, order, channel, policy and safety checks; above-cap refunds wait for your tap — never refused just for being over the cap. Keep your inbox. Staff on Subscription™. Storefront live chat is not yet available.

Highlights

Replaces your support staff: answers customer email 24/7.
Replies grounded in your live Shopify orders, tracking and return policies.
AI from Google, OpenAI and Anthropic — automatically selected within your rules.
Refunds within your cap go out; above it, one tap to approve or reject.
Keep Gmail or Outlook. No helpdesk migration, no new inbox, live in minutes.

Languages

English