Gravio: AI Chatbot & Live Chat

Name: Gravio: AI Chatbot & Live Chat
Price: 19 USD
Rating: 5 (9 reviews)
Author: Gravio

by Gravio

View on Shopify

Transform your store customer experience with Gravio, the intelligent AI-powered customer

Chat Free plan

Rating: 5.0
Reviews: 9
Pricing from: $19.00/mo
Launched: Oct 2025
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 9 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Gravio: AI Chatbot & Live Chat

Gravio is an AI-powered Chatbot & Live Chat built for Shopify, designed to automate customer support using your Knowledge Base and internal documentation. The AI learns from FAQs, help center articles, policies, guides, product data, and order information to deliver accurate, context-aware, multilingual responses. Gravio reduces repetitive tickets, improves response speed, and helps merchants scale customer support efficiently without increasing support staff.

Highlights

Knowledge Base–Powered AI Chatbot trained on FAQs and documentation
Context-Aware Conversations using products, orders, and chat history
Multilingual AI Support with automatic language detection
AI + Live Chat Hybrid for seamless human handoff
Deep Shopify Integration with products, orders, and discounts

Languages

English

Rating breakdown

Pricing

Starter Free
- · 20 conversations
- · Product agent
- · Info agent
- · Faqs
Small Business $19.00 /mo
- · 100 conversations
- · Product agent
- · Info agent
- · Discount
Business $59.00 /mo
- · 500 conversations
- · Product agent
- · Customer info agent
- · Discount agent
Enterprise $139.00 /mo
- · All In Business plan
- · 1000 conversations

Developer

Gravio

Apps tracked: 1
Average rating: 5.0

Developer page on Shopify →

Competing apps

Same categories, largest first.