Kommo: AI‑powered WhatsApp CRM

Name: Kommo: AI‑powered WhatsApp CRM
Price: 25 USD
Rating: 1.7 (7 reviews)
Author: Kommo

by Kommo

View on Shopify

Build client relationships on AI-powered WhatsApp CRM to grow your business

Chat

Rating: 1.7
Reviews: 7
Pricing from: $25.00/mo
Launched: Sep 2023
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 7 reviews · generated 1 second ago

Unlock AI review insights

Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

Unlock the bad reviews

About Kommo: AI‑powered WhatsApp CRM

Kommo is a messenger-based CRM with a powerful AI Agent designed to boost sales for small businesses. Integrated with Shopify, WhatsApp, Instagram, and more, it features a unified inbox, chatbot builder, WhatsApp widget, and sales pipeline. Kommo's AI Agent handles customer inquiries, manages inventory, gives personalized recommendations, and provides 24/7 support—automating sales and service effortlessly.

Highlights

Nurture and manage your Shopify orders effectively with Kommo's sales pipeline.
Complete client info in lead profiles: contacts, tasks, notes, chats, & calls.
Automate sales and communication with tools like Salesbot, AI agent & more.
Add a website chat button to your Shopify store.
Activate an AI agent for inquiries on shipping, products, payments, & policies.

Languages

English, Spanish, and Portuguese (Brazil)