★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Mailipy
by Mailipy
Drafts every support reply with the real orders already pulled in. You approve, it sends.
Helpdesk
Free plan
- Rating
- 5.0
- Reviews
- 4
- Pricing from
- $15.00/mo
- Launched
- Jul 2026
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Mailipy
mailipy reads your support inbox, finds the customer's real order in Shopify — status, tracking, what they bought — and writes the reply for you. Nothing goes out until you approve it. It knows when to stay quiet: no order found, a request outside your policy, fraud signals or several questions in one email all land on you untouched. It also wins back abandoned carts, with emails you approve as templates up front and a sequence that stops the moment they buy. Set up in minutes.
Highlights
- Real order context in every draft — not generic AI answers
- No support reply is ever sent without your approval
- Knows when to escalate: no order, fraud signals, outside your policy
- Wins back abandoned carts with a sequence that stops when they buy
- Works with your current inbox — Gmail, Outlook or your own domain
Languages
Spanish and English