New Reply – Native AI Helpdesk

Name: New Reply – Native AI Helpdesk
Price: 29 USD
Author: New craft

by New craft

View on Shopify

Support customers inside your store admin. View orders beside messages and reply in one inbox.

Helpdesk Free plan

Rating: —
Reviews: 0
Pricing from: $29.00/mo
Launched: Sep 2026
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 0 reviews · generated 1 second ago

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About New Reply – Native AI Helpdesk

New Reply brings customer support directly into your store admin. Read messages, view customer and order details, and reply without switching to external helpdesk software. Assign conversations, add private notes and see when a teammate is viewing a message. Handle email, WhatsApp, Instagram, Messenger, forms and customer-account replies in one inbox. AI can prepare drafts, translations and labels while your team reviews and sends each reply.

Highlights

Run your entire customer support inbox inside your store admin
See orders and customer context without switching to external software
Manage every support channel from one inbox inside your admin
Collaborate with your team without using a separate helpdesk
Use AI for drafts, translations and labels without leaving your admin

Languages

English and Dutch

Rating breakdown

No reviews yet.

Pricing

Free Free
- · 50 tickets per calendar month
- · Inbox inside Shopify Admin
- · Customer and order details per ticket
- · Team assignments and internal notes
Starter $29.00 /mo
- · 1,000 tickets per calendar month
- · Inbox inside Shopify Admin
- · Customer and order details per ticket
- · Team assignments and internal notes

Developer

New craft

Apps tracked: 7
Average rating: 4.9

Developer page on Shopify →

Competing apps

Same categories, largest first.