Qpien ‑ Helpdesk & Live Chat

Name: Qpien ‑ Helpdesk & Live Chat
Price: 24 USD
Author: Qpien

by Qpien

View on Shopify

All-in-one customer service platform designed for ecommerce - Live Chat, WhatsApp, Instagram and FB

Chat

Rating: —
Reviews: 0
Pricing from: $24.00/mo
Launched: Dec 2022
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 0 reviews · generated 1 second ago

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About Qpien ‑ Helpdesk & Live Chat

Qpien is a omni-channel customer support platform for E-commerce stores that allows your customer service team to manage all of your support, customer service in one place. Shopify stores use Qpien to improve customer experience and increase the efficiency of their customer support teams. Using Qpien gives you a true all-in-one help desk experience across live chat, WhatsApp, Facebook and Instagram in one user-friendly platform, saving you time and money.

Highlights

Easly manage all customer messages from Live Chat, WhatsApp, Instagram and FB
See all your products, customers and orders details without leaving Qpien panel
Customizing and adding Qpien to your Shopify store takes less than 1 minute
With Qpien you will boost sales, increase conversions and revenue
Stop losing sales by missing the conversation

Languages

English

Rating breakdown

No reviews yet.

Pricing

Start Plan $24.00 /mo

Includes 1 User, 1.000 contacts and unlimited messages. +$30 / 1000 extra contacts
- · Qpien Live Chat
- · Facebook, Instagram
- · Chat Transfer, Team Chat
- · Chat Ratings, Automations
Grow Plan $49.00 /mo

Includes 1 User, 2.500 contacts and unlimited messages. +$30 / 1000 extra contacts
- · Facebook & Instagram
- · WhatsApp Business
- · Chat Transfer, Team Chat
- · Chat Ratings, Automations
Scale Plan $84.00 /mo

Includes 1 User, 5.000 contacts and unlimited messages. +$30 / 1000 extra contacts
- · Facebook, Instagram
- · WhatsApp Business API
- · Chat Transfer, Team Chat
- · Chat Ratings, Automations

Developer

Qpien

Apps tracked: 1

Developer page on Shopify →

Competing apps

Same categories, largest first.