Setloop Zendesk Connector

Name: Setloop Zendesk Connector
Author: SetLoop Ltd

by SetLoop Ltd

View on Shopify

See the customer's orders in every Zendesk ticket and refund, reship, edit, or cancel in clicks.

Helpdesk

Rating: —
Reviews: 0
Pricing from: —
Launched: Aug 2026
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 0 reviews · generated 1 second ago

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About Setloop Zendesk Connector

Support agents lose time switching between Zendesk and the Shopify admin. Setloop removes the switch: when a ticket opens, the requester's orders appear in the sidebar across every connected store. Agents can refund (full, partial, or shipping-only), send Replacement orders, edit items, cancel with restock, and manage tags -- each action attributed to the agent on the order timeline. Setup takes minutes: no API keys, no settings. Customer data is never stored by Setloop.

Highlights

Automatic order lookup for the ticket requester across all connected stores
Full, partial, or shipping-only refunds against the original payment
Replacement orders, order edits, cancellation with restock, and tags

Languages

English