★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
ShieldDesk ‑ AI Support Inbox
by Approid Tech
Every customer message in one inbox, already drafted from your real order data.
Helpdesk
Free plan
- Rating
- 5.0
- Reviews
- 2
- Pricing from
- $9.00/mo
- Launched
- May 2026
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About ShieldDesk ‑ AI Support Inbox
ShieldDesk brings messages from your contact form, support email, WhatsApp and customer account pages into one inbox. It filters spam, reads the matching order and your policies, and drafts a reply in your store's voice. "Where is my order?" is answered automatically from live tracking, with a countdown you can stop. Cancel, refund or change an address without leaving the message — nothing touches an order until you approve it. Replies go out as your store. Flat pricing, no per-reply charges.
Highlights
- Contact form, email, WhatsApp and customer-account messages in one inbox
- An AI draft on every message, written from live order and tracking data
- Auto-answers "where is my order?" with an undo window you control
- Cancel, refund or change a shipping address, only after you approve it
- Spam filtered out, and reports on what the AI handled for you
Languages
English