★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Ticketline: Support Tickets
by Bodanius
Let customers raise order-linked support tickets from their account. Fewer emails, fewer disputes.
- Rating
- 5.0
- Reviews
- 1
- Pricing from
- $4.99/mo
- Launched
- Mar 2026
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Ticketline: Support Tickets
Ticketline puts support tickets inside your Shopify customer accounts. Customers open a ticket from their account or the order status page, and it arrives already linked to the order, with items, totals, and attachments included. Track and resolve everything from one dashboard in your admin. Automatic email updates keep customers informed at every step, so 'any update?' emails stop. Give small issues an easy path to you before they become chargebacks. Set up in minutes. No live chat to manage.
Highlights
- Every ticket auto-links to its order, with items, totals and attachments
- Customers raise tickets from their account or the order status page
- Track, assign and resolve every ticket from one dashboard in admin
- Automatic email updates keep customers informed at each status change
- Cut chargebacks by giving customers an easy way to reach you first
Languages
English, French, German, Italian, Japanese, Spanish, Danish, Dutch, Swedish, Norwegian, and Turkish