Webkul Helpdesk Support‑UVdesk

Name: Webkul Helpdesk Support‑UVdesk
Price: 36 USD
Rating: 5 (7 reviews)
Author: Webkul Software Pvt Ltd

by Webkul Software Pvt Ltd

View on Shopify

Converts customer support inquiries into the service tickets. Streamline customer support.

Helpdesk

Rating: 5.0
Reviews: 7
Pricing from: $36.00/mo
Launched: May 2017
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 7 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Webkul Helpdesk Support‑UVdesk

UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.

Highlights

Streamline customer support from one dashboard.
Utilize pre-defined templates, Reporting, Automated workflow for quick support.
A custom Form helps the customer to send an instant query from the Shopify front

Languages

English