Vennie: AI Chatbot for Zendesk

Name: Vennie: AI Chatbot for Zendesk
Price: 99 USD
Rating: 5 (4 reviews)
Author: Vennie Tech UG

by Vennie Tech UG

View on Shopify

Automate your Zendesk support – without hiring new staff!

Helpdesk

Rating: 5.0
Reviews: 4
Pricing from: $99.00/mo
Launched: Sep 2024
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 4 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Vennie: AI Chatbot for Zendesk

Vennie is a Zendesk AI chatbot for Shopify stores that automates support requests. From address changes to handling complaints, Vennie doesn't just solve tickets - it performs actions directly in Shopify. Perfect for e-commerce shops looking to save time, costs, and resources.

Highlights

Automates your support requests: address changes, cancellations, and more
Ready to use immediately: installation in just 30 minutes
Customizable: launch all answer categories live or test internally
Multilingual: supports the biggest languages, ideal for growing shops

Languages

English and German

Rating breakdown

Pricing

Starter $99.00 /mo
- · Includes 400 generated messages
- · Responses to emails
- · Dynamic Shopify and knowledge base
Business $499.00 /mo
- · Includes 3,000 generated messages
- · All "Starter" features
- · Dedicated support
- · Unlimited team members
Corporate $1,499.00 /mo
- · Includes 10,000 generated messages
- · All "Business" features
- · Priority adjustments implementation
- · Slack-Connect channel

Developer

Vennie Tech UG

Apps tracked: 1
Average rating: 5.0

Developer page on Shopify →

Competing apps

Same categories, largest first.