★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Ecombone Warranty Claims
by Ecombone
Automate warranty claims with a rules engine. Resolve with refunds, replacements, or store credit.
Returns and warranty - Other
Free plan
- Rating
- 5.0
- Reviews
- 1
- Pricing from
- $19.00/mo
- Launched
- May 2026
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Ecombone Warranty Claims
Ecombone Warranty Claims gives your customers a branded portal to submit warranty claims by looking up their order, selecting affected items, and uploading photos. You define coverage using a priority-ordered rules engine with conditions like claim reason, product tags, and time since purchase. Resolve each item individually with automatic Shopify refunds, replacement orders, or store credit. Includes analytics, email notifications, photo management by SKU and more.
Highlights
- Branded customer portal with photo uploads and coverage results
- Per-item resolution with automatic refunds, store credit and replacements
- Rules engine to define warranty coverage by reason, tags, and time
- Claims analytics with charts, top products, and CSV export
- Customizable email templates
Languages
English