★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Ernest: AI Chatbot & Helpdesk
by Ernest
An AI chatbot and helpdesk that answers customer questions about orders, returns and products
Chat
Free plan
- Rating
- 5.0
- Reviews
- 6
- Pricing from
- $49.00/mo
- Launched
- Jul 2026
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Ernest: AI Chatbot & Helpdesk
Running a small store means answering the same questions all day: where is my order, how do I return this, is this in stock. Ernest is an AI chatbot that learns your pages, policies and products, then answers 24/7 in your customer's language. It handles order tracking, returns and cancellations, and answers pre-sale questions like a shopping assistant. What it cannot answer goes to your team by email with full context, so it works as a help desk without the ticket queue.
Highlights
- Answers customer service questions 24/7 from your own pages and policies
- Order tracking, returns and cancellations in chat; refunds need your approval
- Shopping assistant answers pre-sale product questions from your live catalog
- Replay your real tickets and check every answer before it goes live
- Hands off to your team by email when a question needs a person
Languages
English