★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
IllumiChat ‑ AI Support & Chat
by IllumiChat
AI customer support agent — instantly resolves order, shipping, and product questions 24/7
- Rating
- 5.0
- Reviews
- 2
- Pricing from
- $29.00/mo
- Launched
- May 2026
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About IllumiChat ‑ AI Support & Chat
IllumiChat is an AI support agent built for Shopify. It connects directly to your store to answer customer questions about orders, shipping, products, policies, and FAQs — instantly and accurately, 24/7. Customers get real-time answers without waiting. Your team stops drowning in repetitive tickets. Works across chat, WhatsApp, Instagram, and Messenger from one inbox. No code, no complex setup Install in minutes and let AI handle the support volume while your team focuses on higher-value work.
Highlights
- 24/7 AI Customer Support: Resolve order, shipping & product questions instantly.
- Instant Order Tracking: Customers check order status without contacting support.
- Scalable Customer Support: Handle thousands of conversations without hiring.
- Customizable AI Assistant: Match every response to your brand tone and style.
- Pre-Sale Chat: Answer shopper questions before they abandon cart.
Languages
English