OnCustomer: Livechat & Chatbot

Name: OnCustomer: Livechat & Chatbot
Author: Novaon Tech

by Novaon Tech

View on Shopify

Omnichannel chats: Livechat, Messenger, Instagram, Shopee, Email, Youtube, Telegram, SMS, Zalo.

Chat Support - Other

Rating: —
Reviews: 0
Pricing from: —
Launched: Apr 2024
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 0 reviews · generated 1 second ago

Unlock AI review insights

About OnCustomer: Livechat & Chatbot

OnCustomer - An effective omnichannel communication platform that helps businesses successfully communicate with customers through insightful understanding, accurate prediction of needs, and intelligent automated personalized communication.

Highlights

Conversation management: Automatic Routing conversation from multiple channels
Bot website: Automated lead tools help optimize customer conversion on website
SLA: Alerts and reporting for conversations violating Service Level Agreements
Surpport: Interaction channel and ticket management to manage customer complaint
CSAT & Survey: Collect automatically customer feedback and surveys

Languages

English and Vietnamese