★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
askVela – Chat & AI Support
by askVeka.pro
AI live chat for your store: Learns automatically, answers questions & recommends products.
Chat
Free plan
- Rating
- 5.0
- Reviews
- 1
- Pricing from
- $39.00/mo
- Launched
- Jun 2026
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About askVela – Chat & AI Support
Vela adds a live chat widget and an AI assistant to your store. The AI answers customer questions using your help articles or product catalog and recommends products directly in chat. For refund requests, it offers solutions or proposes partial refunds for your approval. Chats handled by your team become draft help articles, so the AI constantly learns. You manage everything in a shared inbox, with email notifications and seamless human handoff.
Highlights
- Product recommendations shown as cards directly in chat.
- Automated solutions & partial refunds for your approval.
- Shared inbox: AI learns from team chats with human handoff.
Languages
German and English