WhatsDesk Voice‑Video Helpdesk

Name: WhatsDesk Voice‑Video Helpdesk
Author: WhatsDesk

by WhatsDesk

View on Shopify

Voice, video & live chat helpdesk. Reply inside tickets with audio, video or screen share.

Helpdesk

Rating: —
Reviews: 0
Pricing from: —
Launched: Nov 2025
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 0 reviews · generated 1 second ago

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About WhatsDesk Voice‑Video Helpdesk

WhatsDesk is a voice- and video-first helpdesk for Shopify stores. Instead of only typing, agents can send quick voice notes, short video clips, or screen shares directly inside support tickets, so issues get resolved clearly and fast. When both the agent and customer are online, it works as live chat. When they are not, it falls back to threaded tickets with a unified email inbox, so no conversation gets lost. Messages are auto-transcribed and translated for global customers. Set up in minutes.

Highlights

Real-time live chat with smart fallback to threaded tickets when agents are away
Reply inside tickets using voice notes, short video clips, or screen share
Public ticket links let customers follow and reply securely
Unified inbox with email in & out so conversations stay in one place
Auto-transcribes and translates messages to support customers in any language

Languages

English